|Drop Off Times|
|Pick Up Times|
* Excluding holidays
Note: No pick ups or drop offs between 1:00 and 2:30pm (naptime)
We have a 24 hour cancellation policy. If you cannot attend a scheduled visit, please notify us by noon the day before. A late cancellation or no show will result in a charge for that day.
Please be prompt about picking up your pal at the end of the day. Our late fee is $1/minute for each minute after the pick up time. If you are 30 or more minutes late, your pooch will be boarded overnight with us for an additional $30.
Holiday Surcharge Policy
There will be an additional charge of $25 on New Years Day, Thanksgiving Day and Christmas Day.
We will feed and/or medicate your pooch at no additional charge. All you need to do is separate each meal for the day into separate plastic bags and label them with your dog's name, your last name, breed, and AM or PM feeding. Bins to drop off food are located near the sign in book. We cannot store food or medications unless your dog is boarding at the time, so do not bring more than one day's supply.
Collar/Name Tag Policy
All dogs must wear a soft quick-release collar with a name tag. Leather or cloth is fine: no metal collars. A dog without a name tag will have a tag made for a $10 fee, with or without notice.
Reserve your pooch's visit as far in advance as possible. Space is on a first-come, first-served basis, so it pays to plan early. It also helps if you have reoccurring days (i.e. every Monday, Wednesday and Friday). If you have reoccurring days, you need to let us know at least 24 hours in advance for any schedule changes or you will be charged for missed days. Please don't assume that we'll stop booking you if you run out of days in your pack. Let us know or we'll keep holding a spot for you and we'll charge you for those missed days when you renew.
Half-day days are offered on a space-available basis and may not be reserved in advance. To request a half-day visit, call and ask the attendant for availability after 5:00pm the previous day. Any dog who is at Planet Pooch for a half-day must be picked up by 5pm. Payment must be cash or check at the time of pick up. Failure to pay upon pick up will result in a daycare check in and be counted as a full day of daycare. A half-day may not exceed 6 hours and there are no pick-ups or drop-offs allowed during the naptime (1:00 pm to 2:30 pm).
Sick Dog Policy
If your pooch is sick please take him/her to the vet. We reserve the right to refuse a visit if your dog arrives sick or flea-infested. If your pooch becomes sick while here, we will either quarantine the dog until you can pick him or her up or we will take the dog to our vet if we deem it necessary. You will be responsible for any vet bills.
At Planet Pooch we enforce leash laws. Your dog must be leashed when you drop him/her off and you must have a leash when you pick him or her up.
Discount Package Restriction Policy
When you purchase a multi-visit discount package, those days are not usable for weekend/holiday daycare or boarding.
Other Person Pick-up Policy You are also responsible to notify us if someone else is picking up your dog, making sure that they are aware of all applicable policies for a pick-up..
Please also see our Sleepover Policies.